How to Cancel 7-Eleven SpeakOut Plan in Canada (2025)

Last updated: October 7, 2025

Canceling a 7-Eleven SpeakOut plan shouldn’t be a hassle. This guide walks you through how to cancel your SpeakOut 30-day plan online or by phone, how to stop Automatic 30-Day Top Ups, and how to port your number to another carrier. You’ll also see what happens to your balance, renewal dates, and fees after you cancel. One key rule: SpeakOut processes plan cancellations after the current 30-day cycle ends. (speakout7eleven.ca)

Heads-up for 2025: SpeakOut has told customers it’s not shutting down but you may need to take action (e.g., SIM changes) to keep your number; check your account or emails if you saw notices. (iPhone in Canada)

Before You Cancel

• Where to cancel: You can cancel a plan in My Account or by contacting SpeakOut Customer Service (dial 611 on your SpeakOut phone or 1-866-310-1023). Your cancel request is processed once your current 30-day cycle completes. (speakout7eleven.ca)

• Auto Top-Up: You can cancel Automatic 30-Day Top Ups, but do it before the next payment date shown in your online account. (speakout7eleven.ca)

• Refunds/timing: Plans are non-refundable. When you remove a plan, it’s removed on the next Anniversary Date (end of the 30-day cycle). (speakout7eleven.ca)

• After a plan ends: Service keeps working on pay-per-use if your account stays active. Current posted rates include $0.30/min local calls and $0.15 per outgoing text (incoming texts are free). (speakout7eleven.ca)

• Monthly fee note: A $1.25 Regulatory Recovery Fee is deducted from all accounts each month, regardless of usage. Factor this in if you keep the line. (speakout7eleven.ca)

• Balance expiry: SpeakOut top-ups typically have 365-day validity. Don’t let your balance expire if you want to keep the line/number. (WhistleOut)

• Keeping your number: If you’ll switch to another carrier, do not cancel first. Start the port with your new carrier; they complete the transfer and the old service ends automatically. (You’ll need your phone number plus account PIN and/or device IMEI.) (CRTC)

How to Cancel on the SpeakOut Website (fastest)

Use this to cancel a 30-day plan on your SpeakOut account. It won’t remove your number or balance.

Step 1: Sign inGo to speakout7eleven.ca → My Account and log in.

Step 2: Open Plan detailsFind your active 30-day plan.

Step 3: Select “Cancel plan”Submit the cancellation request.

Step 4: Finish current cycleYour plan remains active until the end of the current 30-day term, then it stops. You can keep using pay-per-use after that if the line stays active. (speakout7eleven.ca)

How to Cancel by Phone (if you can’t log in)

• From your SpeakOut phone: 611 (free)

• From any phone: 1-866-310-1023Ask the agent to cancel your 30-day plan at the end of the current cycle. They can also help with auto top-up and account PIN questions. (speakout7eleven.ca)

How to Turn Off Automatic 30-Day Top Ups

1. Sign in to My Account.

2. Open Automatic 30-Day Top Ups.

3. Click Cancel and confirm before your next billing date (shown on the page). (speakout7eleven.ca)

Port Your Number to Another Carrier (optional)

Want to leave SpeakOut and keep your number?

1. Start with your new carrier (Freedom, Fido, Koodo, etc.) and ask to port your number.

2. Keep your SpeakOut line active during the port. Don’t cancel yet. (CRTC)

3. Be ready to provide your phone number plus account PIN and/or IMEI. (Canadian porting rules allow these as valid identifiers.) (canadatelecoms.ca)

4. When the port completes, your SpeakOut service ends automatically.

What Happens After Cancellation

• Plan stops at cycle end. Removing a plan takes effect on the next Anniversary Date; there’s no pro-rated refund for unused days. (speakout7eleven.ca)

• Line can stay active. Without a plan, you can continue on pay-per-use rates if your balance and account remain valid. (speakout7eleven.ca)

• Fees & expiry still apply. The $1.25 Regulatory Recovery Fee still deducts monthly; top-ups generally expire after 365 days unless renewed. (speakout7eleven.ca)

• Moving to another carrier: After a successful port-out, SpeakOut service is closed automatically—no separate cancel step needed. (CRTC)

Troubleshooting

I don’t see a “Cancel plan” option online.Use 611 or 1-866-310-1023 to cancel; agents can process it for the end of your current cycle. (speakout7eleven.ca)

Auto Top-Up still charged me.Auto Top-Ups must be canceled before the next payment date in your account. Check the date, then disable Auto Top-Up. (speakout7eleven.ca)

I want to cancel immediately, not at cycle end.SpeakOut processes removals at the next Anniversary Date; their FAQ specifies plans are non-refundable and removal occurs at cycle end. (speakout7eleven.ca)

Porting failed with my new carrier.Confirm your PIN/IMEI and keep the SpeakOut line active. Your new carrier can retry the port; Canadian rules say the number must be active to transfer. (canadatelecoms.ca)

FAQ

Will canceling my plan delete my balance? No. Canceling a plan doesn’t delete your top-up balance. You can use pay-per-use until balance or validity runs out. (Mind the monthly $1.25 fee.) (speakout7eleven.ca)

How do I stop all future charges? Turn off Auto Top-Ups and let the plan end at cycle close. If you won’t use the line, allow the balance to expire (not ideal if you want to keep the number) or port the number to another carrier. (speakout7eleven.ca)

What are the current pay-per-use rates? As posted, $0.30/min local calls and $0.15 per outgoing text; incoming texts are free. Check the SpeakOut rates page for updates. (speakout7eleven.ca)

Who do I call for help? Customer Service is 611 (from your SpeakOut phone) or 1-866-310-1023. (speakout7eleven.ca)

Final Thoughts

To cancel a 7-Eleven SpeakOut plan, do it in My Account or by calling 611/1-866-310-1023—it’ll take effect at the end of your current 30-day cycle. Disable Auto Top-Ups to stop future renewals, and port your number before canceling if you want to keep it. Watch for the $1.25 monthly fee and 365-day top-up expiry if you leave the line on pay-per-use. (speakout7eleven.ca)

Useful links (official):  SpeakOut Plans page (cancel rules & rates), FAQ (Auto Top-Up), and Contact page (611 / 1-866-310-1023). (speakout7eleven.ca)