How to Contact Apple Store and Google Play Support for Refunds (with Letter Examples)

Here’s how to contact Apple Store and Google Play support for refunds—including example email/letter text to make your request clear and professional.

How to Request a Refund from Apple

Steps:

1. Visit the official site: reportaproblem.apple.com

2. Sign in with the Apple ID used for the purchase.

3. Choose “Request a refund,” select the app/subscription, and fill out the reason.

4. Wait 24–48 hours for an email update about your request.

If you’re unable to resolve it on the website, call Apple Support at 1-800-MY-APPLE or use the Apple Support portal for chat/help.

Apple Refund Request Email Example

Subject: Request for Refund – App Store Purchase

Hello Apple Support Team,

I am writing to request a refund for my recent purchase through the App Store.Order ID: [your order ID]App/Subscription Name: [name]Purchase Date: [date]

I accidentally purchased this app/subscription and canceled it right away. I would appreciate your assistance in processing a refund per your published policy.

Thank you very much for your help!

Best regards,[your name][your Apple ID/email]

How to Request a Refund from Google Play

Steps:

1. Go to play.google.com

2. Click your Profile > Payments & Subscriptions > Budget & order history.

3. Find the order and select “Report a problem” > Choose a reason > Explain > Submit.

4. You’ll receive confirmation by email, usually within 1–4 days.

If you have difficulties or it’s been more than 48 hours since purchase, contact Google Play Customer Support via the Help Center for chat/email options.

Google Play Refund Request Email Example

Subject: Request for Refund – Google Play Purchase

Hello Google Play Support Team,

I purchased [app/subscription name] on [date], but would like to request a refund.Order ID: [your order ID]Reason: [e.g., accidental purchase, didn’t intend to renew, technical issues]

I have canceled the subscription and am requesting a refund according to your policy for digital purchases.

Thank you for your assistance!

Best regards,[your name][your Google account email]

Use the sample emails above to clearly state your request, provide order details, and ask for a prompt refund. Always check for confirmation and follow-up from support teams after submitting your inquiry.