How to Cancel Your Verizon Account and Return Your Device (2025)

Ready to leave Verizon, or just finishing up a device lease? Maybe you found a better deal, or want to simplify your bills. No problem! Canceling your Verizon account and returning your device is easier than you think, but you’ll want to follow the official steps so you avoid any fees or surprises.

Step-by-Step: Cancel Your Verizon Account

1. Choose Your Cancellation Method:The reliable way is to call Verizon at 1-800-922-0204 (Monday–Friday, 8am–7pm ET; Saturday, 8am–5pm ET).

2. Log Into Your My Verizon Account:You can also go online to verizon.com, sign in, and select “Disconnect Service” from your account dashboard.

3. Use Online Chat (Optional):Use the support chat and type “cancel” or “disconnect” to get started. The rep will walk you through your cancellation.

4. Confirm Your Cancellation:Follow all on-screen or phone prompts and ask for written confirmation—email or reference number—before ending the call or chat.

Quick tip: If you run into any website errors, calling is usually the fastest route to a real solution.

Step-by-Step: Return Your Device

1. Pack Your Device Securely:Use the original box if you have it. Include all accessories Verizon provided with your device.

2. Get a Return Shipping Label:You’ll receive one from Verizon after your cancellation is confirmed. Print it, attach to the box, and seal it up.

3. Ship Within 30 Days:Drop the package at any UPS location. Keep your shipment drop-off receipt as proof—it’s your best friend if there’s a mix-up.

4. Check Return Status:Log in to your Verizon account to track your return and confirm Verizon received your device.

What Happens Next

• Final Charges: Check your final bill for any remaining fees (early termination, device damage, or missing accessories).

• Device Ownership: If your device was fully paid, it’s yours—no need to return. If it was a lease or upgrade promo, returning is required.

• Confirmation: Once your account is closed and device returned, you’ll get a final confirmation email.
  

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Canceling Verizon and returning your device means calling or using the website, packing your device, shipping it back on time, and confirming everything’s squared away. With SubSweeper, you’ll always know where your account stands before the next renewal hits.