How to Cancel Cineplex Store Subscription 2025

Last updated: October 27, 2025

Searching “how to cancel Cineplex Store subscription”? Here’s the key: Cineplex Store has been rebranded to CosmoGO, and the old Store was pay-per-title (no monthly plan). If you’re seeing recurring charges today, they’re usually from Cineplex CineClub or a CosmoGO subscription you started on the web, Apple App Store, or Google Play. This guide shows the exact cancellation paths and how to protect your purchases. (CosmoGO)

Before You Cancel

• Cineplex Store → CosmoGO. Your Cineplex Store account and eligible purchases moved to CosmoGO; reset your password and you’re in. (CosmoGO)

• Old Cineplex Store was TVOD. It said “No subscription required”—charges were per rental/purchase. If you have monthly billings now, it’s likely CineClub or a CosmoGO plan. (CosmoGO)

• CosmoGO now offers subscriptions. Plans are available (monthly/yearly) and can be cancelled anytime. (CosmoGO)

How to Cancel (Pick your situation)

A) Cancel a Cineplex CineClub membership (theatre perks)

Fastest on web or in the Cineplex app:

1. Sign in at cineplex.com (or the Cineplex mobile app).

2. Go to Account → CineClub → Manage Membership.

3. Click Cancel Membership and confirm.

4. Cancellation takes effect at the end of the current period; unused monthly ticket credits remain available. (Cineplex.com)

Important terms: You must cancel at least one day before renewal. No partial refunds for monthly plans; annual plans cancelled within 30 days of renewal can get an 11-month refund via Guest Services after you cancel.

Screenshot idea: “Account → CineClub → Manage Membership → Cancel” (Alt: “CineClub manage screen showing Cancel Membership button”).

B) Cancel a CosmoGO subscription (the new Store)

If you subscribed on the web (CosmoGO direct billing)

1. Go to app.cosmogo.com and Sign in.

2. Open Account / Billing and select Manage Subscription.

3. Choose Cancel and follow prompts. If you don’t see the option, email help@cosmogo.com for assistance. Access usually lasts until the end of the paid term. (CosmoGO)

Screenshot idea: “CosmoGO Account → Billing → Manage Subscription → Cancel” (Alt: “CosmoGO billing page with cancel link highlighted”).

If you subscribed through Apple

1. On iPhone/iPad: Settings → [your name] → Subscriptions.

2. Tap the CosmoGO plan → Cancel Subscription. (Apple Support)

If you subscribed through Google Play

1. Open Google Play → Payments & subscriptions → Subscriptions.

2. Pick CosmoGO → Cancel subscription. (Google Help)

Alternative: Stop other recurring charges

If your statement shows a monthly fee but it’s not CineClub or CosmoGO, check your Apple or Google Play subscriptions list and cancel there. (Uninstalling an app does not cancel). (Apple Support)

What Happens After You Cancel

• CineClub: Benefits continue until the period ends; unused monthly ticket credits remain accessible in your account after cancellation. No partial refunds for monthly; special window for annual refunds (see terms).

• CosmoGO: Access usually continues until the end of the current billed term. For help or refund questions, contact help@cosmogo.com. (CosmoGO)

• Your purchased titles (Store → CosmoGO): Eligible purchases and active rentals transferred to your CosmoGO → My Library. Expired rentals did not. (CosmoGO)

Troubleshooting

I can’t log in after the rebrand.

Reset your CosmoGO password (your Store account was migrated, but passwords weren’t). (CosmoGO)

I don’t see a cancel button in CosmoGO.

Sign in on the web and check Account/Billing. Still stuck? Email help@cosmogo.com. (CosmoGO)

Accidentally pre-ordered a title on Cineplex/CosmoGO?

You can cancel a pre-order from the Transactions tab in Account Settings before release day. (Cineplex +/Treasured Moments Audiobooks)

Need human support?

For Cineplex account or CineClub issues, call 1-800-333-0061 (Guest Services). For CosmoGO, email help@cosmogo.com.

FAQ

Is Cineplex Store a subscription?

Historically, no—TVOD only. Monthly billing today is likely CineClub or CosmoGO. (CosmoGO)

Where did my Cineplex Store library go?

To CosmoGO. Log in and check My Library. (CosmoGO)

Do I get a refund after cancelling CineClub?

Monthly: no partial refund. Annual: if you cancel within 30 days after renewal, you can request an 11-month refund via Guest Services within 120 days.

Can I keep watching after I cancel?

Yes—until the end of your paid period (CineClub or CosmoGO).

Final Thoughts

“Cancelling Cineplex Store” now means cancelling CineClub or a CosmoGO plan. Use Cineplex → Account → CineClub → Manage → Cancel for CineClub, or cancel your CosmoGO subscription on the web (Account/Billing) or via Apple/Google if you subscribed in-app. Your purchased titles stay in your CosmoGO library. (Cineplex.com)

Useful Links (official)

• Cineplex Store → CosmoGO announcement / migration help. (CosmoGO)

• Store home (redirect notice): “Cineplexstore is now CosmoGO.” (CosmoGO)

• CineClub Terms (cancellation & refunds). 

• Manage CineClub (account page). (Cineplex.com)

• Apple: Cancel a subscription (official). (Apple Support)

• Google Play: Cancel a subscription (official). (Google Help)

• CosmoGO support contacts & refund info. (CosmoGO)